Customer Status

Status	Description
declined	Application rejected, resubmission not allowed.
deactivate	Previously usable but later suspended.
rejected	Application rejected, resubmission with corrections allowed.
unfinished	Form not completed.
finished	Form completed.
verifying	Under verification.
verified	Verified.

Customer's Bank Account & Crypto Address Status

Status	Description
pending	The address has been submitted but has not yet been scanned. It is in a queue awaiting processing.
scanning	The system is currently analyzing bank accounts/blockchain addresses and retrieving relevant blockchain data/sanctions lists.
completed	The scan has finished successfully, and the results are available.
failed	An error occurred during the scanning process, preventing the system from retrieving the necessary data.
declined	The submitted bank account/blockchain address may raise doubts after searching relevant blockchain data/sanctions lists.

Status	Description
pending_customer_transfer_start	The customer has not yet initiated their transfer to the instruction.
pending_customer_transfer_complete	The payment has been successfully received by the customer, and the off-chain funds are available for the customer. Only used for off-ramp (Fiat → Crypto) transfer.
pending_external	Deposit/withdrawal has been submitted to an external network but is not yet confirmed. Waiting for another external crypto network or a bank transfer to complete.
pending_harbor	Deposit/withdrawal is being processed internally by Harbor. This can also be used when Harbor must verify KYC information prior to deposit/withdrawal.
on_hold	Deposit/withdrawal is currently on hold for additional checks after receiving the customer's funds. Used for compliance reviews or similar checks. Once cleared, the transfer resumes.
request_for_information	When the status is request_for_information, the Harbor team will contact you and may ask you to provide more details about the transaction.
pending_customer	The customer must take additional action before the deposit/withdrawal can complete, such as an email or 2FA confirmation of a withdrawal.
completed	Deposit/withdrawal fully completed.
refunded	The deposit/withdrawal is fully refunded.
expired	Funds were never received, and the transfer is considered abandoned by the customer.
error	Catch-all for any error not enumerated above.